Privacy Policy

This Privacy Notice explains how Costroom Solutions Pvt Ltd (“CostRoom”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards personal information collected through our website and services. Please read this notice carefully. Your use of our website or services means you accept the practices described below.

1. About Us

CostRoom operates a SaaS platform to help organizations manage SaaS and cloud vendor engagement, sourcing, and renewals.

Company: Costroom Solutions Pvt Ltd
Registered Office: Bengaluru, Karnataka, India
Contact for Privacy: contact@costroom.com

2. Applicability

This Privacy Notice applies when CostRoom collects personal information as a data controller (i.e., when we determine why and how personal information is processed) through:

• our website (e.g., costroom.com);
• user accounts and related interactions;
• email and other communications; and
• forms or contact submissions.

This Privacy Notice does not apply to information processed on behalf of our customers as part of their use of the service — that is subject to the agreements we have with them.

3. Information We Collect

We collect personal information that you provide directly:

Categories of information:

• Contact details: name, email address, phone number
• Professional info: company name, role
• SaaS challenge details: information you share about procurement and vendor management needs

We do not collect sensitive personal data unless expressly consented.

4. How We Collect Information

We collect information when:

• you create an account or fill forms;
• you interact with us via email or website;
• you voluntarily submit information or feedback.

5. How We Use Your Information

We use your information to:

• create and manage your account;
• provide, maintain, and improve our services;
• respond to communications and support requests;
• send updates, marketing communication (with opt-out options);
• improve user experience and platform features.

We do not use your information for any other purposes without your consent.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to improve functionality and personalization.
As we grow, we may use additional tools for analytics and marketing. We will update this section when new technologies are in use.

You may manage cookie preferences in your browser settings.

7. Data Storage & Security

We store personal information on secure cloud infrastructure hosted on Amazon Web Services (AWS) and use industry-standard safeguards to protect against unauthorized access, disclosure, alteration, and destruction.

Although we follow stringent security practices, no transmission over the Internet can be guaranteed 100% secure.

8. Disclosure of Your Information

We do not sell personal information.

We may share information with:

• Service providers who support operations (hosting, support tools);
• Legal authorities when required by law;
• Business partners when necessary and with your explicit consent.

All third parties are bound to protect your data and use it only to provide their services to us.

9. Data Retention

We retain personal information only as long as needed to provide services, comply with legal requirements, or fulfill business purposes.
When information is no longer required, we will securely delete or anonymize it.

10. Your Rights

You can:

• access your personal data;
• correct inaccuracies;
• request deletion;
• opt out of marketing communications.

To exercise these rights, contact: contact@costroom.com

11. Children’s Data

Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors.

12. Changes to This Notice

We may update this Privacy Notice. We will post the revised version with a new “Effective date”. Continued use of the website or services after changes means you accept the updated terms.

13. Contact Us

If you have questions about this Privacy Notice, you can contact us at:

📧 contact@costroom.com